1. Access 23andme.com Account
2. Sign In
3. Browse Raw Data
From that menu, you need to select ’BROWSE RAW DATA’ and click it.
4. Download Raw Data
This screen has some security built into it so that no one can access your data without you knowing. You will need to enter your password again as well as the Secret Answer to the Secret Question you selected when you registered with 23andMe.com.
If you have more than one person’s data in your account, be sure to change to the proper profile before clicking the Download Data button.
Also, the default Data Set should automatically be All DNA. Once ready, click the Download Data button in the lower right corner of the web page.
5. Saving the File
“We are generating your data file right now. Click here if the download does not start within 10 seconds.”
You need to SAVE the .zip/.rar file to your Desktop (so that it can be easily accessed and thereafter uploaded to the website).
Our server only grants zipped files to be used – as that is 23andme.com’s default mechanism of creating a file out of one’s DNA.
6. Uploading Your Genome (Windows)
You will be taken to the order reports page where you’ll be able to upload your already zipped genome file which you previously saved to your desktop.
6. Uploading Your Genome (Mac)
If you have any questions or difficulties following these instructions you can find additional help at the following link: http://www.macinstruct.com/node/159.
If you still experience problems regarding uploads, please contact our programmer at email@example.com
Please Note: This e-mail address is strictly for technical support. If you have any medical, methylation, nutrigenomic or other health related questions you may post them at our facebook page: https://www.facebook.com/mthfrsupport.
7. PayPal Assistance
If you cannot remember your PayPal account, you will need to contact PayPal customer support directly.